We do not accept returns on custom printed and embroidered items unless we deem there is a manufacturing issue. We do not accept returns or exchanges on items that are ordered in the incorrect size. Please check all size charts or contact us with questions prior to ordering. We send proofs for approval BEFORE any custom items are made. Please ask any questions or make any changes before proof is approved. Feel free to email us with any questions or problems. greenacrestts@gmail.com