Return and Exchange Policy
Last Updated: October 28, 2025
We want you to be completely satisfied with your purchase from Green Acres Timber and Threads. If for any reason you are not, we are here to help.
General return and exchange policy
- Time Frame: We accept returns and exchanges within 30 days of the original purchase date.
- Proof of Purchase: All returns and exchanges must be accompanied by the original invoice or proof of purchase.
- Item Condition: All returned items must be in their original, unused, and undamaged condition, with all tags and original packaging intact.
- Refund Method: Refunds will be issued to the original method of payment.
- Process: To initiate a return, please contact us by email at greenacrestts@gmail.com with your full name, order number, and the reason for the return. We will provide you with instructions on how to proceed.
Items ineligible for return
For hygiene and quality control purposes, some items are considered "Final Sale" and cannot be returned or exchanged. This includes:
- Sale or clearance items.
- Custom or personalized items.
- Items that have been worn, washed, or altered.
Handcrafted goods policy
The nature of handcrafted items means that minor variations and imperfections are normal. These unique characteristics are not considered defects and do not qualify for a return unless the item is significantly damaged upon arrival.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us immediately (within 3 days of delivery) at greenacrestts@gmail.com. We will cover all costs associated with replacing the item and will work quickly to resolve the issue for you.
Return shipping
- Return Costs: The customer is responsible for all return shipping costs unless the return is a result of our error (e.g., you received a damaged or incorrect item).
- Label: If your return is approved, you will receive a prepaid return shipping label via email.
- Packaging: Please package the item securely to prevent damage during transit. We are not responsible for items lost or damaged in return shipping.
Processing time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund within 5–7 business days. The time it takes for the refund to post to your account depends on your card issuer's policies.
Questions
For any questions regarding our return policy, please contact us at:
Email: greenacrestts@gmail.com