Shipping and Payment Information
Thank you for shopping at Green Acres Timber and Threads. We are dedicated to providing you with a smooth and transparent shopping experience. Below you will find details on our shipping and payment processes.
Shipping information
1. Processing time
- All orders are processed within 2–3 business days of being placed.
- Orders are not shipped or delivered on weekends or holidays.
- During peak seasons or promotional periods, order processing may take longer than usual. You will be notified of any significant delays.
2. Shipping rates and delivery estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- The estimated delivery time is based on your shipping address and the method you select.
| Shipping method | Estimated delivery time | Rates |
|---|
| Standard Shipping | 5–7 business days | $5.00 - $10.00 |
| Expedited Shipping | 2–3 business days | $39.95 |
| Free Shipping | 5–7 business days | Free on orders over $100.00 |
- Disclaimer: Delivery times are estimates and not guaranteed. Delays can occur due to carrier issues, weather events, or other factors outside our control.
3. Shipping confirmations and order tracking
- You will receive a shipment confirmation email with a tracking number as soon as your order has shipped.
- The tracking number will be active within 24 hours of receiving the email.
4. International shipping
- We currently ship to the United States.
- At this time, we do not ship to foreign countries.
5. Damaged, lost, or stolen packages
- We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
- For issues with missing or stolen shipments, please contact us at greenacrestts@gmail.com for assistance.
Payment information
1. Accepted payment methods
We accept the following forms of payment for a secure and convenient checkout:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Apple Pay and Google Pay.
- Other Payment Options: PayPal.
2. Payment processing and security
- All transactions are processed through a secure payment gateway to ensure your financial information is safe.
- We do not store your credit card information on our servers.
- For your security, we use encrypted connections (SSL) during the checkout process.
3. Payment issues
If you experience any issues with your payment, please ensure the following:
- The billing address matches the address associated with your card.
- The card number, expiration date, and CVV code are entered correctly.
- Your payment method has sufficient funds.
- If you continue to have trouble, please contact your bank or credit card company.
Need more help?
For any questions regarding shipping or payments, please do not hesitate to contact our customer service team.
Email: greenacrestts@gmail.com